HSD

FAQs

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Why did Sprig and Henry Schein Dental (HSD) mutually decide to part ways?

Sprig and HSD have been reviewing our relationship, and we have mutually agreed that shifting distribution in-house for Sprig will allow greater flexibility and customization options for its customers. As of May 5, 2020, the change will allow Sprig to more closely control and optimize its packaging and offerings. Our Customer Care team looks forward working even more directly with our customers. 

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I used to order Sprig products through my HSD representative. How do I order now?

Sprig’s online store is user-friendly and convenient. If you have any questions, Sprig’s online help team is deeply familiar with Sprig products and can walk you through the process via telephone to make sure you get exactly what you need. If you have questions email info@sprigusa.com or call (916) 677-1447

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How will shipping costs and times be affected?

Sprig will offer low shipping rates. We will ship through FedEx from California, with expedited shipping options available.
If you have any additional questions email info@sprigusa.com or call (916) 677-1447.

General

FAQs

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Where can I purchase EZCrowns and Sprig products?

All Sprig products are sold exclusively through our online store or by calling our customer care team at 888.539.7336. 

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Who do I pay and when?

Effective May 5th, 2020, when customers place a new order, they will do so through Sprig’s website. We will collect payment at the time the order is made.

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How can I pay for your products?

We accept payments by credit card, Paypal, Apple Pay and QuadPay on Sprig’s website. Additional options are be available for large accounts, institutions and hospitals.

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Are EZCrowns guaranteed?

Yes. All EZCrowns are warranted against manufacturing defects. We will always replace damaged products—no questions asked. Failure to follow Sprig’s clinical technique instructions relating to pressure and/or seating forces may result in damage to the crowns. If you experience a broken crown, please contact Sprig Customer Care for further assistance.

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What shades of EZCrowns are available?

EZCrowns come in one esthetic, polychromatic shade. Unlike other Zirconia brands, there is no need for multiple inventories. Hand characterized by artisans, EZCrowns have a realistic color that allows them to visually blend in with surrounding natural teeth.

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What are EZCrowns made out of?

EZCrowns are made of solid, monolithic Zirconia, a ceramic material time-tested for its strength and durability in adult dentistry.  You may download our SDS sheet here.

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Are EZCrowns biocompatible?

Yes. EZCrowns are 100% biocompatible. Sprig has created a crown that is free of all metals–including nickel, commonly used in stainless steel crowns. You can assure your patients’ parents that there will be no adverse reactions or side effects associated with EZCrowns. 

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Can I autoclave EZCrowns?

Please see our autoclave instructions here.

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Do Zirconia crowns cause excessive wear to the opposing dentition?

No. Our patent-pending hybrid surface technology offers beautifully glazed facial surfaces for maximum esthetics while providing mirror-polished, non-glazed functioning surfaces for ultra-low wear!

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How much do EZCrowns cost?

Please visit our store to view product pricing. 

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What sizes of EZCrowns are available?

EZCrowns come in the common sizes that pediatric dentists are used to using. The Anterior Collection comes in six sizes: 1-6, while the Posterior Collection comes in sizes 2-7, similar to the traditional SSC options. In addition to the standard sizes for first and second molars and upper cuspids, we also offer Prime SL™ sizes for space loss and back to back multi-unit cases. Please note that the upper Prime SL™ cuspid crowns fit the lower contralateral cuspids perfectly.

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What are SL™ crowns?

SL™ , or Space Loss, crowns allow you to restore crowded cases faster & easier. With wider bucco-lingual and narrower mesio-distal dimensions, it’s as if we’ve pre-squished them for you. Each SL™ crown provides approximately 1mm of space loss accommodation for up to 3mm of space loss per quadrant.

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Do you have EZCrowns for teeth M and R?

Please note that the upper SL™ cuspid crowns can be used for the lower contralateral cuspids. 

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How do I get an additional storage tray?

Anterior and posterior collection trays are included with your purchase of anterior or posterior Starter or Pro Kits. Additional trays are also available in our store here.

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What code do I use to bill insurance?

There is a new code for billing; it is D2929, prefabricated ceramic crown for primary tooth.

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Are there any dentists in my area that use EZCrowns?

Yes. Please contact our office at 888.539.7336 and one of our friendly staff members will assist you, or fill out our online form here to begin the search for a dentist near you.

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May I schedule a “lunch and learn” presentation/discussion session?

If you would like to schedule a lunch and learn or are interested in an online/virtual consultation, please email education@sprigusa.com 

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Where are EZCrowns manufactured?

EZCrowns are manufactured in our ISO 13485 certified laboratory in Loomis, California in the heart of the Gold Country.

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May I return the crowns if I am not happy with them?

For all returns, please contact Customer Care at 916.677.1447 or info@sprigusa.com. We accept all returns within 60 days of original purchase. All returns must have original packaging. If returning crown refills, please include original exterior packaging with label. After 60 days and up until 90 days, there will be a 30% restocking fee applied to the return.

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How quickly will I receive my product?

Sprig is committed to processing and fulfilling all orders as quickly as possible. No later than two business days. Ship times may vary, based on carrier. If you need an order expedited, please contact Customer Care at 888-539-7336 or 916-677-1447.

Clinical Technique

FAQs

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Do you have any videos or instructional materials explaining clinical preparation technique?

You can find clinical technique information here, including both anterior and posterior clinical technique videos. Our Sprig University programs offer full day training to achieve mastery in placing Zirconia crowns. Learn more here.

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Can I crimp Sprig crowns?

No. Sprig crowns are made of solid Zirconia that does not flex. It is very important that Sprig crowns fit passively. Because they are solid Zirconia and DO NOT flex, pushing harder will not work. Do not attempt to force a crown to fit. Excessive seating pressure may fracture the crown. The appropriate size Sprig crown should fit passively and completely subgingivally without distorting the gingival tissue. Internal Zir-lock™ grooves will “bite” the facial and lingual walls of the prep, providing a proper snug fit.

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Can I make adjustments to Sprig crowns?

Yes. It is possible to adjust an Sprig ceramic crown. However, because it is ceramic and cannot be trimmed with scissors like a traditional SSC, it is necessary to use a high-speed, fine diamond with lots of water because excessive heat could cause micro-fractures in the crown’s ceramic structure. Occlusal and interproximal adjustments are not recommended, as these will remove the crown’s polish and glaze and possibly create a weak area of thin ceramic.

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What cement do you recommend for use with Sprig crowns?

You may use any cement you like. However, to prevent loss of adhesion between the cement and the dentin where moisture control is difficult, we recommend using a non-resin containing GI cement like Ketac-Cem™ for its ability to bond predictably to dentin in a moist environment.

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Do I need to purchase EZPREP Diamond Burs or can I use my own?

No. Any burs may be used to achieve the required preparation. However, EZPREP Diamond Burs are specifically designed to give you the perfect prep in the shortest amount of time. For those new to Zirconia crowns, our high quality German burs will significantly shorten the learning curve saving you time, money, and frustration.

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Do I need a try-in crown?

Because of the Zir-Lock® grooves on the interior of every EZCrown, there is no need for a chemical bond to occur between the crown and the cement. The mechanical retention of our Zir-Lock® grooves eliminated the need for a try-in. Once you check that the EZCrown that you are going to seat fits, you can rinse out the crown with water and dry with air before seating.

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What is the best method for hemostasis?

Our new HemeRx pellets provide rapid and profound hemostasis without any bad taste and are super economical. Contact us for more information.

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Does placing Sprig Crowns require a pulp therapy?

No. Our tooth sparing Flat-fit™ design allows preparation and seating without the need for pulp therapy required by other brands of Zirconia crowns. This is one of many key features that sets Sprig apart from the rest. It is highly recommended that you follow the preparation instructions described on the website.

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What if I need to do a pulp from decay? How do I maximize retention in these cases?

Restoring teeth with extensive caries and tooth structure loss with Sprig crowns can be predictable and long-lasting. Extra space must be provided in the pulp chamber for maximum cement retention to the tooth. It is highly recommended that you follow the pulp therapy instructions described on the website.

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Can I cement a band to a Sprig Crown?

Yes! Sprig’s patent-pending surface treatment allows both mechanical and chemical adhesion to the cement and band on the OUTSIDE of the crown not possible with other brands of zirconia crowns. This is one of many key features that set Sprig™ apart from the rest. It is recommended that you follow the band placement instructions described on the website.

SmartMTA

FAQs

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How do I “mix” SmartMTA?

In a small area on a mixing pad, use a plastic spatula to wet the powder with either two drops of distilled water or 10-15 drops of local anesthetic (30 gauge needle) by gently incorporating the powder into the liquid until all the powder has been hydrated. This will take approximately 30-45 seconds. The “mix” should appear shiny. DO NOT OVER MIX SmartMTA.

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How much liquid do I use with 1 vial of SmartMTA. Can I mix with local anesthetic?

Yes, local anesthetic can be used in lieu of the distilled water. Two drops of distilled water is the perfect amount to wet the powder. When using local anesthetic, 10-11 drops (may vary slightly) is the typical amount needed from a standard 30-gauge needle

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Can I use a metal spatula to mix SmartMTA?

No. A plastic spatula is recommended.

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How do I place SmartMTA?

Once the “mix” looses its shine, immediately place in an amalgam carrier or suitable alternative and place at the operative site.

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What factors may affect setting time?

The amount of water will modify the setting time. More water will slow the set and less water will speed the set. It is important to dispense two free flowing drops of SmartMTA every time for consistent results.

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What accessories do I need to apply the SmartMTA with?

An amalgam carrier will easily place the material at the operative site. We recommend using a glass slab, however a paper cement mixing pad is a disposable alternative.

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After placing SmartMTA, how long do I have to wait before proceeding with the restorative procedure?

SmartMTA is washout resistant 2-3 minutes after delivery so the restorative procedure can begin immediately after without the use of a liner.

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How many teeth can be treated with one vial of SmartMTA.

Normally, one vial (0.2g) is enough for two pulpotomies on first molars and anterior teeth, or one larger second molar.

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If using as a base or pulp cap, do I need to cover SmartMTA with another base material?

Only if using a composite resin restorative material. In this situation, a LC RMGI such as Vitrebond or Limelight may be used. GI containing (RMGI or pure GI) restorative materials can be placed directly over Smart MTA.

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How do I achieve hemostasis prior to placing SmartMTA?

HemeRx pellets may be used or Sodium Hypochlorite.

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What sizes does SmartMTA come in?

We have a small size which comes with 10 individually packaged vials of 0.2g each and a large size which comes with 50 individually packaged vials of 0.2g each.

HemeRx

FAQs

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How many HemeRx pellets are used at a time for optimal hemostasis?

It depends on the procedure and how much bleeding is present:

  • Zirconia crown placement: 2-4 per tooth

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Do I need to wet HemeRx pellets before use?

Quickly dipping them in water will activate the epinephrine faster.

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How long do I leave HemeRx pellets in place?

Usually 1-2 minutes for water moistened pellets. Direct pressure with a moist 2×2 gauze during this time will improve hemostasis.

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What is the best location to place HemeRx pellets for Zirconia crown restorations?

Start with one pellet on each side interproximally. If the bleeding is diffuse, an extra pellet may be added to the buccal and/or lingual.

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What instruments work well to place HemeRx pellets?

For optimal placement, use cotton forceps to place the pellets. Subgingivally, use a composite instrument to place.