HSD

FAQs

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Why did Sprig and Henry Schein Dental (HSD) mutually decide to part ways?

Sprig and HSD have been reviewing our relationship, and we have mutually agreed that shifting distribution in-house for Sprig will allow greater flexibility and customization options for its customers. As of May 5, 2020, the change will allow Sprig to more closely control and optimize its packaging and offerings. Our Customer Care team looks forward working even more directly with our customers. 

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I used to order Sprig products through my HSD representative. How do I order now?

Sprig’s online store is user-friendly and convenient. If you have any questions, Sprig’s online help team is deeply familiar with Sprig products and can walk you through the process via telephone to make sure you get exactly what you need. If you have questions email info@sprigusa.com or call (916) 677-1447

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How will shipping costs and times be affected?

Sprig will offer low shipping rates. We will ship through FedEx from California, with expedited shipping options available.
If you have any additional questions email info@sprigusa.com or call (916) 677-1447.

General

FAQs

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Where can I purchase EZCrownsTM and Sprig products?

All Sprig products are sold exclusively through our online store or by calling our customer care team at 888.539.7336. 

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What shades of EZCrowns are available?

EZCrowns come in one esthetic, polychromatic shade. Unlike other Zirconia brands, there is no need for multiple inventories. Hand characterized by artisans, EZCrowns have a realistic color that allows them to visually blend in with surrounding natural teeth.

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What are EZCrowns made out of?

EZCrowns are made of solid, monolithic Zirconia, a ceramic material time-tested for its strength and durability in adult dentistry.  You may download our SDS sheet here.

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Are EZCrowns biocompatible?

Yes. EZCrowns are 100% biocompatible. Sprig has created a crown that is free of all metals–including nickel, commonly used in stainless steel crowns. You can assure your patients’ parents that there will be no adverse reactions or side effects associated with EZCrowns. 

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How much do EZCrowns cost?

Please visit our store to view product pricing. 

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What are Space-Loss™ crowns?

Sprig’s Space-Loss™ (SL) crowns allow you to restore crowded cases faster & easier. With wider bucco-lingual and narrower mesio-distal dimensions, it’s as if we’ve pre-squished them for you. Each SL™ crown provides approximately 1mm of space loss accommodation for up to 3mm of space loss per quadrant.

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Does Sprig have crowns for lower Cuspids?

Please note that the upper SL™ cuspid crowns can be used for the lower contralateral cuspids M and R. 

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May I schedule a “lunch and learn” presentation/discussion session?

If you would like to schedule a lunch and learn or are interested in an online/virtual consultation, please email education@sprigusa.com 

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Where are EZCrowns manufactured?

EZCrowns are manufactured in our ISO 13485 certified laboratory in Loomis, California in the heart of the Gold Country.

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Does Sprig have Regulatory Certificates for Medical Devices?

Yes, we presently are ISO 13485, FDA, Health Canada, MDSAP, and CE certified.

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May I return the crowns if I am not happy with them?

For all returns, please contact Customer Care at 916.677.1447 or info@sprigusa.com. We accept all returns within 60 days of original purchase. All returns must have original packaging. If returning crown refills, please include original exterior packaging with label. After 60 days and up until 90 days, there will be a 30% restocking fee applied to the return.

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How quickly will I receive my product?

Sprig is committed to processing and fulfilling all orders as quickly as possible- no later than two business days. Ship times may vary, based on carrier. Express and International orders will be processed the same day as long as they are placed prior to 1:30 PM Sprig time (Pacific Standard Time).  If you need an order expedited, please contact Customer Care at 888-539-7336 or 916-677-1447.

Clinical Technique

FAQs

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Do you have any videos or instructional materials explaining clinical preparation technique?

You can find clinical technique information here, including both anterior and posterior clinical technique videos. Our Sprig University programs offer full day training to achieve mastery in placing Zirconia crowns. Learn more here.

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What cement do you recommend for use with Sprig crowns?

You may use any cement you like. However, to prevent loss of adhesion between the cement and the dentin where moisture control is difficult, we recommend using a non-resin containing GI cement like Ketac-Cem™ for its ability to bond predictably to dentin in a moist environment.

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Do I need a try-in crown?

Because of the Zir-Lock® grooves on the interior of every EZCrown, there is no need for a chemical bond to occur between the crown and the cement. The mechanical retention of our Zir-Lock® grooves eliminated the need for a try-in. Once you check that the EZCrown that you are going to seat fits, you can rinse out the crown with water and dry with air before seating.

SmartMTA

FAQs

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How do I “mix” SmartMTA?

In a small area on a mixing pad, use a plastic spatula to wet the powder with either two drops of distilled water or 10-15 drops of local anesthetic (30 gauge needle) by gently incorporating the powder into the liquid until all the powder has been hydrated. This will take approximately 30-45 seconds. The “mix” should appear shiny. DO NOT OVER MIX SmartMTA.

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How do I place SmartMTA?

Once the “mix” loses its shine, immediately place in an amalgam carrier or suitable alternative and place at the operative site.

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What factors may affect setting time?

The amount of water will modify the setting time. More water will slow the set and less water will speed the set. It is important to dispense two free flowing drops of distilled water every time for consistent results.

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After placing SmartMTA, how long do I have to wait before proceeding with the restorative procedure?

SmartMTA is washout resistant 2-3 minutes after delivery so the restorative procedure can begin immediately after without the use of a liner.

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How many teeth can be treated with one vial of SmartMTA?

Normally, one vial (0.2g) is enough for two pulpotomies on first molars and anterior teeth, or one larger second molar.

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What sizes does SmartMTA come in?

We have a small size which comes with 10 individually packaged vials of 0.2g each and a large size which comes with 50 individually packaged vials of 0.2g each.

HemeRx

FAQs

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How many HemeRx pellets are used at a time for optimal hemostasis?

It depends on the procedure and how much bleeding is present:

  • Zirconia crown placement: 2-4 per tooth

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Do I need to wet HemeRx pellets before use?

Quickly dipping them in water will activate the epinephrine faster.

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How long do I leave HemeRx pellets in place?

Usually 1-2 minutes for water moistened pellets. Direct pressure with a moist 2×2 gauze during this time will improve hemostasis.

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What is the best location to place HemeRx pellets for Zirconia crown restorations?

Start with one pellet on each side interproximally. If the bleeding is diffuse, an extra pellet may be added to the buccal and/or lingual.

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What instruments work well to place HemeRx pellets?

For optimal placement, use cotton forceps to place the pellets. Subgingivally, use a composite instrument to place.