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HSD – FAQ

December 21, 2018

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In October 2018, Sprig Announced a new partnership with Henry Schein Dental. Through our partnership, Henry Schein is serving Sprig customers as our US territory distributor. Here are some answers to common questions we have received from the pioneering and technology-focused group of dentists who regularly order our products:

Why did Sprig decide to partner with Henry Schein Dental?

  • Sprig joined forces with Henry Schein Dental, adding the company as its U.S. territory distributor in 2018. For decades, Henry Schein has delivered innovative solutions and unmatched assistance to healthcare professionals. As we work toward our mission of improving children’s smiles and lives, the partnership is enabling Sprig to reach many more dentists and patients with our groundbreaking technology and products than ever before.

How does Sprig’s partnership with Henry Schein Dental affect the way I order Sprig products?

  • Sprig’s partnership with Henry Schein Dental is providing customers with more options for ordering Sprig products.
  • Sprig products are still available for purchase directly through the store shopping cart on Sprig’s website at sprigusa.com and by phone through any of our friendly customer care representatives at (888) 539-7336. The same easy and intuitive process remains from when we were selling direct.
  • In addition, customers can now also order our products directly through Henry Schein, either through your sales representatives, or through their online catalog.

Does the partnership with Henry Schein Dental affect how Sprig products are priced?

  • The pricing you see on the Sprig website is the same as the pricing through Henry Schein. HSD will also honor the volume price breaks that Sprig has always provided to its customers.

Who should I contact for customer service-related questions?

  • The Sprig customer service team is still in place and as motivated as ever to support dentists and their patients. Henry Schein’s sales consultants are now also available to provide customers with on-the-ground support. Both teams are closely working together daily to ensure the best support possible.

For questions regarding a recently placed order, billing, or shipping information, please contact Henry Schein at 1-800-472-4346

For any technical questions regarding Sprig products or techniques, please contact Sprig Customer Care at 1-888-539-7336.