LISTEN AND REMEMBER
Communication is key. If you’re working as a new assistant or working with a new doctor, ask questions to find out what they prefer. You might find they have different expectations from what you’re used to.
PLAN FOR EFFICIENCY
Be prepared. The appointment starts with you. Make sure your room is set up and know who your patient is—their fears, and how their visit went before. Your doctor is only as prepared as you are.
CONTROL THE APPOINTMENT
Especially in pediatrics, it’s easy for parents to try and take over the appointment, sometimes without you even knowing it. Set your expectations with the parent in the beginning, so they can be prepared. It sets the tone for the visit.
MANAGE TIME WISELY
One of my essential tasks is to keep my doctor on time. It also shows the parent/patient you respect their time too. Always know how much time you have for each procedure.
RESEARCH NEW PRODUCTS
One of the things our office prides itself in is new technology. I try to keep up with research about new products that help our team be more efficient. It’s important to say relevant.