By “personal information,” we mean information that directly identifies you, such as your name, address, or email address. In this Policy, “we”, “us”, and “our” means Sprig Oral Health Technologies, Inc. and “you” means any person who visits our website or calls us on the phone.
What Categories of Information We Collect
We collect a variety of types of information. Examples include:
Identifiers and contact information, such as your name, address, phone number, or email address;
Purchase or other commercial information, such as the items you purchase, shipping address, and contact information (such as for receipts or order updates);
Payment information, such as your payment method and billing address;
Profile and account information, which may include Contact, Purchase, and Preference information as well as your account password, items in your online shopping cart or saved for future purchase, registry information, product review information, address book entries, and other information about your profile or account;
Communications and interactions, which may include email messages, live chats, text messages, and phone calls that we exchange with you;
Demographic information, which may include age or birthdate, gender, ZIP code, and other information about you;
Call recordings, including information about your call and what you share when you call us on the phone;
Location or geolocation information of your device that you use with our mobile application, if your device settings allow us to collect location information;
Device and browsing information and other Internet activity information, including information about your phone, tablet, computer, or device, and online browsing activity (collectively, “automatically collected information”). Automatically collected information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and internet service provider information. Automatically collected information also may include information about when and how you access and use our website, such as the date and time of your visit or use, the websites you visit before coming and after leaving our website, how you navigate and what you search for using our website, the website pages and items you view using our website and mobile application, and the items you purchase;
Other information, for example inferences about any of the information above that may relate to your preferences, or other matters.
We accept payments through Versapay. When processing payments, some of your data will be passed to Versapay, including information required to process or support the payment, such as the purchase total and billing information.
Cookies and Other Tracking Technologies
Information may be automatically collected when you access our site, using cookies and similar technologies. We and third-parties may use the information collected to personalize your experience with our services and to help manage online advertising. This collection does not generally include personal information unless you provide it or choose to share it with us.
Cookies. These are small amounts of data a site or its provider saves in your browser so that they can later recognize your browser to remember certain information. Generally, we use first-party and third-party cookies for the following purposes: to make our services function properly; to provide a secure browsing experience during your use of our services; to collect passive information about your use of our Services; to measure how you interact with our marketing campaigns; to help us improve our services; and to remember your preferences for your convenience.
Cookiesallow us to analyze your use of our sites and to show you ads promoting Sprig on other sites and services. These activities may be considered a “sale”, “sharing” or “targeted advertising” under various laws.
You have the right to opt-out of having your information “sold”, “shared”, or used for “targeted advertising” by clicking the “Only necessary cookies” button.
We use the following types of cookies on our services:
Necessary Cookies: These cookies are essential because they enable you to use our services. For example, strictly necessary cookies allow you to access secure areas on our services. Without these cookies, some services cannot be provided. Required cookies are used when saving your settings and preferences, when you log in and out of your account, and for other basic site functions. These cookies do not gather information about you for marketing purposes. This category of cookies is essential for our services to work, and they cannot be disabled.
Functional Cookies. We use functional cookies to remember your choices so we can tailor our services to provide you with enhanced features and personalized content. For example, these cookies can be used to remember your name or preferences on our services. We do not use functional cookies to target you with online marketing.
Performance or Analytic Cookies. These cookies collect passive information about how you use our services, including our webpages you visit and links you click. We use the information collected by such cookies to help us understand how our site is being used.
Advertising or Targeting Cookies. These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. Our third-party advertising partners may use these cookies to build a profile of your interests and deliver relevant advertising on other sites. You may disable the use of these cookies as set forth below.
Analytics. We may use third-party service providers to monitor and analyze the use of our site. Presently, we use Google Analytics. Google Analytics is a web analytics service offered by Google LLC (“Google”) that tracks and reports site traffic.
Other Tracking Technologies. We may also use tracking technologies to collect data such as the domain name of the service providing you with Internet access, your device type, IP address used to connect your computer to the Internet, your browser type and version, operating system and platform, the average time spent on our site, webpages viewed, content searched for, access times and other relevant statistics, and assign unique identifiers to the device or other credentials you use to access the site for the same purposes. Pages of our site and our emails may contain small electronic files known as web beacons that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics. Pages of our site may also use Java scripts, which are code snippets embedded in various parts of websites and applications that facilitate a variety of operations including accelerating the refresh speed of certain functionality or monitoring usage of various online components; entity tags, which are HTTP code mechanisms that allow portions of websites to be stored or “cached” within your browser to accelerate website performance; and HTML5 local storage, which allows data from websites to be stored or “cached” within your browser to store and retrieve data in HTML5 pages when the website is revisited.
Your Choices. Your browser may provide you with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. You can exercise your preferences in relation to cookies served on our sites by taking the steps outlined below:
First-Party Cookies. You can set your browser to reject cookies or to notify you when you are sent a cookie. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please be informed that if you disable
cookiescookies, you may not be able to log in to the site or to use certain features of the site.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
How We Collect Information
We collect and obtain information:
You provide, such as when you make a purchase, make a return or exchange, track an order online, sign up to receive promotional emails or text messages (including offers and sales alerts), use the reviews or related services and features, submit a request to our customer service, or interact with our social media pages;
Passively, such as when you visit and navigate our platforms on any device, enable location-based features on our platforms, click on sponsored links or third-party advertisements, or receive or interact with our communications and platforms that may contain cookies or pixels;
From third parties, such as social media platforms, including LinkedIn, Facebook, YouTube and Instagram, service providers that we use, analytics companies, advertising networks and cooperatives, third parties that provide us with information about you and the different devices you use online, and other third parties that we choose to collaborate or work with.
How We Protect Your Information
We maintain serious protocols to protect the security and confidentiality of the personal information you share through our website and mobile application. While we do our best to protect the information in our possession, the transmission of information through the Internet may not always be perfect, and we are unable to guarantee the security of your information in all circumstances.
Please be aware that you play an important part in protecting your information. We highly encourage you to take appropriate steps to help protect your account and personal information, including but not limited to: Using complex passwords; Not sharing your password with others; Enabling security locks on your devices to prevent unauthorized access to your account; and Logging off website sessions when you finish using our website.
Sharing your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/documentation/woocommerce/get-help/privacy/
We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
We use HubSpot as a trusted platform to store, manage, and process certain data to enhance our services and provide a more personalized experience. HubSpot is a widely recognized customer relationship management (CRM) and marketing automation platform.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your Choices and Access Requests
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We strive to offer you choices about how personal information is used and shared. Your choices include:
Email. You may use the unsubscribe link on any of our promotional emails;
Mobile location. You may choose not to provide your location to us by declining any prompt requesting location information, and by customizing your mobile device settings to prevent sharing of location information;
Access request. If you have registered for an online account, we allow you to access and update certain personal information that you have provided to us by logging into your online account and using the features and functionalities available there. You may also make a request for access to your personal information, and we may request additional information from you in order to verify your identity before accommodating an access request.
California Privacy Rights
If you are a California resident, then you have the following rights:
You have the right to opt-out of our sale of your personal information;
You have the right to request the deletion of your personal information;
You have the right to request us to disclose to you, no more than twice within a twelve (12)-month period, the personal information about you that Sprig collects, uses, discloses, and sells during the preceding 12 months.
Information we maintain may be stored in the United States. If you live outside of the United States, you understand and agree that the personal information will be transferred to and processed in the United States of America and any other country or jurisdiction at our sole discretion. The laws that apply to the use and protection of personal information in the United States or other countries or jurisdictions in which we transfer, or process personal information may be different than the laws and protections in your country.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, please note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe.
We may make changes to this policy and may apply any changes to information previously collected, as permitted by law. When we make changes to this policy, we will notify you by posting the updated policy on our website, and/or via email.